1. Make sure the distance between the phone and smart watch does not exceed 7 m, otherwise the signal may be too weak.
  2. Make sure there is nothing between the phone and device that might obstruct the Bluetooth signal, for example, metal objects such as jewelry.
  3. Make sure the device battery has sufficient power to keep the screen lit and use Bluetooth.
  4. Make sure your phone’s Bluetooth is working. Try closing all apps, and then disable and re-enable Bluetooth before reconnecting to the smart watch.
  5. If the Ryze Connect app is running in the background, iOS may close the app automatically, which can cause Bluetooth to disconnect.
  6. Bluetooth may automatically disconnect if your phone is in power saving mode or if you are using a phone manager app. Please check your phone settings and then try again.